International Travel

Frequently Asked Questions

• Whom should I call with questions about coverage or travel?

• Europ Assistance partners with EIIA to provide claims management, travel assistance, and general information for the participants, parents, or others. They can be contacted at 855-901-6712 (Domestic) or +1-240-330-1551 (International) or email them at ops@europassistance.usa.com. There is a substantial amount of information and resources through their website.

• Do I have to register on the Europe Assistance website to obtain information?

• Europ Assistance partners with EIIA to provide claims management, travel assistance, and information to participants. Registration is required to access their site the EIIA information on the site. Participants can enter through the EIIA website and click on the “International Travel” tab on the top center of the home page or go direct at https://eservices.europassistance-usa.com/sites/EIIA. The site and all information is accessible ANYONE. This includes participants, parents, or anyone else seeking travel information.  They need to “register to access the EIIA information one time using the following information –

  Group ID                 C2EII

  Activation Code   150424

• Whom do I contact for Confirmation of Coverage letters?

• EIIA Administrative Services (adminservices@eiia.org) can provide the required letters for Visa or specific country requirements.

• What medical treatment is covered?

• The policy is an Emergency Medical Policy, so any treatment necessary due to a covered accident or emergency sickness will be covered up to $100,000 per person. Pre-existing conditions are covered up to $25,000 per person, but treatment must be on an EMERGENCY basis and not for normal follow ups or prescriptions. The first treatment must occur within 30 days of the covered accident or initial onset of emergency sickness. Preventative, routine, pregnancy, normal dental and elective care visits are not covered. For example, if a covered participant falls and breaks a leg or has an appendicitis attack, it would be covered. Birth of a child or teeth cleaning at a dentist would not be covered.

• Where do I go for emergency medical treatment?

• Ideally, when considering the need for medical assistance you would call Europ Assistance and they will direct you to the closest medical facility to you that practices western medicine. You may also go to the Europ Assistance website and identify a medical facility in the Europ Assistance Network or any other if there is not one listed that is close. There are benefits to remaining in the Europ Assistance Network as you will not have to pay out of pocket at the time of treatment or release and then wait to be reimbursed later. Europ Assistance has a network of almost 10,000 providers in 130 countries that are audited using 200 criteria by the Europ Assistance International Medical Committee to ensure quality care. To get the information on the closest facility, please contact Europ Assistance or use the website in the “Tools” tab.

• Are Evacuation Services covered?

• Yes, coverage is in place if medical evacuation is deemed necessary as well as evacuations for security and natural disasters. Each situation is covered up to $100,000 per person ($1M per occurrence) to return to the participant’s home country or nearest place of safety depending on the circumstances. Europ Assistance must coordinate all evacuations. Coverage for those in their Home Country is excluded other than for Medical Evacuation.

• Can I use both GardaWorld and Europ Assistance for Security Information?

• Yes, both sites are open to the participants, parents, and institutions to obtain security information.  GardaWorld provides an app for quick phone access and both provide alerts.  To set up GardaWorld see the Important Documents section for instructions and for Europ Assistance you can go to their site and go the “Alerts” tab.