International Travel

Frequently Asked Questions

• Whom should I call with questions about coverage or travel?
• • World Travel Protection (WTP) partners with EIIA to provide claims management, travel assistance, and general information for the participants, parents, or others. They can be contacted at 833-515-3324 (US or Canada) or +1-416-479-8012 (International) or email them at assistance@wtp.ca. There is a substantial amount of information and resources through the WTP app and website.
• Will the phone number and email for Generali (previous service provider) work if a current traveler accidently contacts them?
• • Yes, Generali will provide a “soft transfer” to WTP through 4/30/23.
• Do I have to register on the WTP website to obtain information?
• • Registration is required to access the EIIA information on the WTP website.

  WTP partners with EIIA to provide claims management, travel assistance, and information to eligible participants.

  EIIA Member Institutions can log into the Member section of the website through the SIGN IN button located on the upper right of this site.

  The WTP information will be posted in the Risk Management/Property Casualty Dashboard under the Basic Claims section.

  If you do not have access to the Member section of the website, please contact your Risk Management Director so that we can register you.

  Parents, students, and approved participants will need to contact the International Program staff on campus for travel assistance information.

• Whom do I contact for Confirmation of Coverage letters?

• EIIA Administrative Services (adminservices@eiia.org) can provide the required letters for Visa or specific country requirements.

• What medical treatment is covered?

• The policy is an Emergency Medical Policy, so any treatment necessary due to a covered accident or emergency sickness will be covered up to $100,000 per person. Pre-existing conditions are covered up to $25,000 per person, but treatment must be on an EMERGENCY basis and not for normal follow ups or prescriptions. The first treatment must occur within 30 days of the covered accident or initial onset of emergency sickness. Preventative, routine, pregnancy, normal dental and elective care visits are not covered. For example, if a covered participant falls and breaks a leg or has an appendicitis attack, it would be covered. Birth of a child or teeth cleaning at a dentist would not be covered.

• Where do I go for emergency medical treatment?

• Ideally, when considering the need for medical assistance, you should call WTP at 833-515-3324 (US or Canada) or +1-416-479-8012 (International), and they will direct you to the closest medical facility.

  A participant can go to any medical facility, however, staying within the WTP Network avoids paying for out-of-pocket expenses at the time of treatment or release and then having to wait for reimbursement.

  WTP has a network of almost 20,000 providers.

• Are Evacuation Services covered?

• Yes, coverage is in place if medical evacuation is deemed necessary as well as evacuations for security and natural disasters. Each situation is covered up to $100,000 per person ($1M per occurrence) to return to the participant’s home country or nearest place of safety depending on the circumstances. WTP must coordinate all evacuations. Coverage for those in their Home Country is excluded other than for Medical Evacuation.

• Is COVID-19 covered under the EIIA International Program?

• Yes, COVID-19 is covered as any other emergency medical illness.