International Travel
Providing protection to participants of institution sponsored international travel.
About
The comprehensive EIIA International Travel Program was developed with the assistance on International Travel Directors from Member institutions. The program protects individuals traveling on behalf of the institution, or as a participant in institution sponsored trips, outside of the United States or its Territories and Possessions.
Services and Benefits Outside of the United States
- Accidental Death & Dismemberment
- Emergency medical care for a serious accident or sickness
- Evacuation - Medical, Natural Disaster, and Security (Political Unrest)
- Lost or Stolen Baggage
- Trip Cancellation and Interruption resulting from a serious accident or sickness
- And much more…
Travel Assistance/Claims/Security
- Europ Assistance has changed their name to Generali Global Assistance and effective 10/31/2020, their website portal will include proprietary information accessible through GardaWorld.
- To ensure that only those covered by the EIIA International Program have access to this proprietary information, we are moving access to the GardaWorld website to the Member section of the EIIA Website.
- Institution contacts can log into the Member section of the EIIA website through the SIGN IN button located on the top right of this site.
- If you do not have access to the Member section of the website, please contact your Risk Management Director so that we can register you.
- Parents, students and approved participants will need to contact the International Program staff on campus for the travel assistance information.
Frequently Asked Questions
- Whom should I call with questions about coverage or travel?
Generali Global Assistance partners with EIIA to provide claims management, travel assistance, and general information for the participants, parents, or others. They can be contacted at 855-901-6712 (Domestic) or +1-240-330-1551 (International) or email them at ops@gga-usa.com. There is a substantial amount of information and resources through the GardaWorld website.
- What is the difference between Europ Assistance and Generali Global Assistance?
None. Europ Assistance changed their name to Generali Global Assistance on 10/31/2020. Since they have partnered with GardaWorld for services, the email address has changed to ops@gga-usa.com.
- Do I have to register on the Generali Global Assistance (GardaWorld) website to obtain information?
Yes. Registration is required to access the EIIA information on the GardaWorld website.
Generali Global Assistance partners with EIIA to provide claims management, travel assistance, and information to eligible participants.
EIIA Member Institutions can log into the Member section of the website through the SIGN IN button located on the upper right of this site.
The Generali Global Assistance and GardaWorld information will be posted in the Risk Management/Property Casualty Dashboard under the Basic Claims section.
If you do not have access to the Member section of the website, please contact your Risk Management Director so that we can register you.
Parents, students and approved participants will need to contact the International Program staff on campus for the travel assistance information.
- Whom do I contact for Confirmation of Coverage letters?
EIIA Administrative Services (adminservices@eiia.org) can provide the required letters for Visa or specific country requirements.
- What medical treatment is covered?
The policy is an Emergency Medical Policy, so any treatment necessary due to a covered accident or emergency sickness will be covered up to $100,000 per person. Pre-existing conditions are covered up to $25,000 per person, but treatment must be on an EMERGENCY basis and not for normal follow ups or prescriptions. The first treatment must occur within 30 days of the covered accident or initial onset of emergency sickness. Preventative, routine, pregnancy, normal dental and elective care visits are not covered. For example, if a covered participant falls and breaks a leg or has an appendicitis attack, it would be covered. Birth of a child or teeth cleaning at a dentist would not be covered.
- Where do I go for emergency medical treatment?
Ideally, when considering the need for medical assistance, you should call Generali Global Assistance at 855-901-6712 (Domestic) or +1-240-330-1551 (International), and they will direct you to the closest medical facility.
You may also go to the GardaWorld website and identify a facility near by in the Medical Network tab on the Home Page. If there are no facilities within a reasonable distance, you may go to any other facility. However, staying within the Generali Global Assistance Network avoids paying for out of pocket expenses at the time of treatment or release and then having to wait for reimbursement.
Generali Global Assistance has a network of almost 10,000 providers in 130 countries that are audited using 200 criteria by the Generali Global Assistance International Medical Committee to ensure quality care.
- Are Evacuation Services covered?
Yes, coverage is in place if medical evacuation is deemed necessary as well as evacuations for security and natural disasters. Each situation is covered up to $100,000 per person ($1M per occurrence) to return to the participant’s home country or nearest place of safety depending on the circumstances. Europ Assistance must coordinate all evacuations. Coverage for those in their Home Country is excluded other than for Medical Evacuation.
- Is COVID-19 covered under the EIIA International Program?
Yes, COVID-19 is covered as any other emergency medical illness.